Company info
Rush Hour Music B.v.
Spuistraat 116
1012 VA Amsterdam
The Netherlands
VAT NL 8225.69.759 b01
CoC 50.13.36.83, Amsterdam

Registration
To order products from our site, you need to be a registered user. If you agree with our terms and privacy policy you agree to the following terms:
- No one else but you will use the account. If you notice unauthorized use of your contact, you need to immediately contact us.
- Rush Hour is not responsible for any loss or abuse of your personal data in case your account is compromised.

We reserve the right to disable your account at anytime if we think it is necessary or in violation with our terms or privacy policy. As a customer you have the right to have your account cancelled and your data deleted at any time. For more information about this, please ready our privacy & cookie policy .

Mailouts
By agreeing to our terms & conditions you are subscribed to three mailouts;

Store new releases: Our latest products we have to offer for the current week
Store back in stock: Our latest back in stock products for the current week
Digest newsletter: Our periodical newsletter with news about Rush Hour and more.

In our privacy policy you can read more information about our mailouts and your data.

Availability
All the products we offer on our website are subject to availability. For example, if you order a product and for any reason we do not have it in stock anymore, Rush Hour reserves the right to cancel your order.

Pick up in shop
We offer the option to pick up your items in our shop. We can keep your order reserved in our shop for a maximum time of one week. If you have not picked up your order, we will have to cancel your order and put the item back in our stock.

Payment
When you have successfully placed an order, we require payment within 7 days. We accept the following payment methods;
- Credit Card (Visa and Mastercard) via EMS.
- Banktransfer
- Paypal

Please note that if you choose to pay by credit card, you will be prompted to pay after you have checked out your card. For paypal and banktransfer we will sent you a final invoice with the payment details after you have confirmed your order to us.

Shipping & Delivery
Most countries have two sorts of shippingrates; A standard registered rate and the unregistered cheaper rate. All rates are displayed along with the estimated shipping time (working days) when you place your order.

For more information and to get an indication of shipping cost, go to our shipping page and select your country in the dropdown menu.

Return
You have the right to return a product within 14 days after you have placed your order with Rush Hour. Upon accepting your return, we follow a few rules;

- The product must still be sealed (if applicable) and have no physical damage
- If the product is 2nd hand, we will check if the grading is the same as advertized
- The shipping costs for the return will not be refunded
- After we received the return, we will credit you within 14 days after you have sent us confirmation of the return.

If any of these rules are not been met ,we reserve the right to not or partially refund you the original amount. For more information, please contact us at mailorder@rushhour.nl

Defects
If there's anything wrong with your product, please contact us within 7 days of arrival with your complaint. This can be;
- The item has a production error (for example, it skips during playback or is off-centered)
- The item has visible damage (sleeve damage)
- You received the wrong item.

If any of the above reasons is applicable, please get in touch with us as soon as possible at mailorder@rushhour.nl